Lyft CEO says he swears by ‘falcon mode’ leadership to fight off the ‘enshittification’ of his company

Quick Summary:

Lyft CEO David Risher is driving for his app and trying to keep the company from slipping into what he calls "enshittification.

In one ride, a commuter flagged how surge pricing disrupted her routine, challenging internal assumptions that prime-time pricing was broadly beneficial.

In another, he learned that performance benchmarks masked deeper problems: long wait times and driver cancellations were eroding trust.

---

More Pictures

---

Read Quick SummarySave Time

or

Article Details

Author / Journalist: Lily Mae Lazarus

Category: EconomyBusiness

Markets: United States

Topics: Management Strategy Leadership lessons Business Leaders Customer Experience Chief executive officer (CEO) Corporate leadership Business Strategy Next to Lead Lyft Leadership advice

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-05-02 @ 20:32:17 (23 hours ago)

News Timezone: GMT +8:00

News Source URL: fortune.com

Language: English

Article Length: 359 words

Reading Time: 2 minutes read

Sentences: 4 lines

Sentence Length: 90 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Fortune

News ID: 28325000

View Article Analysis

About Fortune

Main Topics: EconomyBusiness

Official Website: fortune.com

Update Frequency: 19 posts per day

Year Established: 1929

Headquarters: United States

News Last Updated: 9 hours ago

Coverage Areas: United States

Ownership: Independent Company

Publication Timezone: GMT +8:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #95

Publisher Details

Frequently Asked Questions